Shipping Policy
We at Giftsvilla strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 6-7 working days for ready products and 10-12 working days for customised products from the date of purchase depending upon the location of the delivery.
To ensure that your order is delivered on-time, Please make sure of the following while entering your Shipping Address and Phone Number details.
Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
In case of Cash on Delivery orders, Please make sure someone is available at the shipping address to pay cash by tendering exact change.
]In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item with a new one. Please share some photographic/videography (unboxing) evidence of received product to our team at info@giftsvilla.in OR WhatsApp us at +91 96534 10800 within 24 hours of receiving your product. Once we received your evidence then our team will check and confirm the issue & resolved it within 24-48 hours.