Delivery & Returns


Delivery


Is there any shipping fees?

We hate when websites ask us to pay shipping charge & hence, we don't charge you anything for shipping in India.


When is my order shipped?

All the orders are shipped within 2 working days of receipt of order. 


When will my order reach me?

Generally orders to major cities & towns are delivered within 2-4 days and orders to other places are delivered within 4-7 days.


Which courier company do you use for shipping?

We have partnered with reputed courier companies like Fedex, Bluedart, Ecom Express and more for delivery. Depending on your location, any of these will be used.


How do I track the status of my orders?

Once your order is shipped, we will share the tracking id and courier company name via email as well as message. You can track your order by visiting the courier company's website and entering your tracking information there.


Returns & Refund


How do I return the product I receive?

We take pride in the quality of items we ship. However, if you are still not satisfied with the product, you can place the return request by sending us a mail to giftsvilla.in@gmail.com or calling us on +91-9039075002. You can also send us a Whatsapp message on this number.


How to ship the item back to you?

You can ship the item using any reputed courier company to Giftsvilla, C 103, Orange County, Triveni Colony, Indore, M.P.- 452001. We will provide you Rs. 100 extra for courier while refunding the payment.


How will I receive my money back?

You will receive the money in your bank account. We will refund the same directly to your bank through our payment partner.